Curriculum vitae

Lead ICT operations for Nairobi Club, a multi-department private members' and hospitality organisation, with responsibility spanning infrastructure, cybersecurity, business systems, service continuity, vendors and data protection.

• Lead day-to-day technology operations across Windows Server and Active Directory, Microsoft 365, LAN/Wi-Fi, endpoints, access control, user support and the core systems used by Finance, Membership, Procurement, Food & Beverage, Front Office and Administration.
• Set priorities across incidents, service requests and improvement work; coordinate internal technical resources, department users and external vendors so urgent operational issues are resolved without losing momentum on longer-term projects.
• Own cybersecurity improvement and audit-remediation work, including Check Point firewall controls, Kaspersky Security Center, endpoint hardening, access reviews, vulnerability follow-up, evidence collection and closure of internal-audit actions.
• Lead resilience work around backups, disaster recovery, business-continuity planning and redundant connectivity, including the Club's secondary internet-link programme.
• Serve as the designated Data Protection Officer, coordinating privacy and compliance work, reviewing data-handling risks and ensuring new systems and vendor arrangements consider data-protection requirements.
• Prepare technical and commercial papers for CFO, CEO, ICT Subcommittee and Board decisions, translating infrastructure, telephony, security, systems and vendor proposals into clear options, risks and recommendations.
• Lead the architecture and delivery of ClubOne, the Club's in-house ERP, including shared identity, role-based permissions, maker-checker controls, audit trails and modules across procurement, HR, finance, membership, POS, inventory, hospitality and reporting.
• Review technology contracts, support arrangements and SLAs, and manage relationships with connectivity, security, printing, telephony, access-control and business-system vendors.

Administered the Club's Microsoft environment, network services, endpoints and business applications, providing the hands-on operational foundation that later grew into my current team-lead remit.

• Administered Active Directory, Microsoft 365 and Windows environments, including user lifecycle, access permissions, workstation configuration and Group Policy-related administration.
• Maintained LAN and Wi-Fi services, DNS, DHCP, TCP/IP connectivity and secure access across Club offices, receptions and operational areas.
• Managed workstation deployment, endpoint troubleshooting, hardware lifecycle, printers and day-to-day user support for staff across multiple departments.
• Supported the ERP/POS and departmental applications used by Finance, Membership, Procurement, Food & Beverage, Administration, Front Office and accommodation operations.
• Supported endpoint and network-security improvements, including Kaspersky Security Center administration, access reviews, hardening work and follow-up on technology audit items.
• Supported HikVision-based access-control and attendance operations and coordinated technical issues with vendors where systems crossed physical-security and ICT boundaries.
• Documented recurring issues, system configurations and operational dependencies, and contributed requirements and technical context to later systems-modernisation work.

Supported systems and cybersecurity work at the Prosecution Training Institute while completing a practical internal application project for asset management.

• Assisted with security monitoring, vulnerability assessment and system reviews, documenting findings and supporting follow-up within a government technology environment.
• Supported workstation, application and connectivity troubleshooting for users and assisted with routine systems administration and technical documentation.
• Reviewed asset-tracking needs with users and built a Laravel-based asset-management system for the Institute.
• Designed the asset application's data structure and operational flows around recording, locating and maintaining equipment information more consistently than the existing manual process.
• Worked within public-sector access, documentation and change-control expectations while balancing internship learning objectives with useful production-oriented work.

Owned technical delivery for client websites and digital platforms at a communications agency, covering the visible product as well as the hosting, domain and production work behind it.

• Gathered client requirements and translated brand, content and business objectives into websites and digital experiences that could be maintained after launch.
• Built, launched and maintained client websites and digital platforms across multiple projects, including redesigns and later production iterations.
• Managed domains, DNS, SSL, hosting environments and production deployments, and diagnosed availability or configuration issues when they occurred.
• Handled CMS administration, content changes, analytics/data work and ongoing technical support for live client properties.
• Worked directly with strategy, creative and client-facing teams so technical implementation supported the wider communications objective rather than operating as a separate workstream.
• Supported security, performance and maintenance improvements across production websites as client requirements and hosting environments changed.